6 Common eCommerce Website Accessibility Mistakes & How to Fix Them

6 Common eCommerce Website Accessibility Mistakes & How to Fix Them

ecommerce website accessibility

E-commerce web site accessibility is commonly ignored by manufacturers when designing buyer experiences.

But, when it’s executed effectively, it will probably prevent hundreds of consumers and gross sales you in any other case might have missed. 

As an eCommerce digital advertising and marketing company, we’ve labored with many on-line shops over time — and, alongside the best way, noticed some extraordinarily widespread accessibility points on these manufacturers’ web sites.

In this weblog, we’ll record just a few of them (plus options to repair them!) to assist your web site enhance its accessibility technique and attain a brand-new viewers of buyers. 

What does eCommerce accessibility imply?

First, let’s get on the identical web page about what “online accessibility” actually means.

“Accessible” signifies that any web site, app, or different on-line platform can be utilized by everybody, no matter their bodily or psychological skills. 

It’s not nearly ensuring the positioning works effectively on most platforms; it’s additionally about ensuring that customers can perceive what’s on the web page and work together with the positioning in an intuitive means.

Because this subject encompasses a lot, the Web Content Accessibility Guidelines (WCAG) exist to define the particular requirements that make web sites accessible to individuals with disabilities. These pointers are organized into 12 ideas, which outline the minimal necessities for making internet content material accessible and user-friendly. 

The WCAG supplies insightful steerage on assessing every web page of a web site — not only for accessibility, but in addition for person expertise (UX), which is equally essential for search engine marketing (website positioning) and conversion price optimization (CRO).

Any websites that fail to meet these requirements could also be deemed discriminatory by the regulation — and could possibly be topic to fines and different penalties, as detailed by the Americans with Disabilities Act (ADA). 

Therefore, in case your website doesn’t meet eCommerce accessibility standards, it might solely be a matter of time earlier than you’re in a world of authorized bother.

6 eCommerce accessibility errors to be careful for

So, if you need to be sure your eCommerce web site is accessible, the place do you begin?

Accessibility is an ongoing effort, not only a one-time guidelines. It’s a technique that you simply’ll want to revisit typically to sustain with trendy developments and applied sciences.

However, when it comes to the fundamentals, we advocate reviewing your website for the next errors.

1. Relying solely on an accessibility plugin

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Using an eCommerce accessibility plugin is a good first step to making your website extra accessible, but it surely’s not the one one you need to take. 

Every website is totally different, and accessibility is a frequently evolving customary. For occasion, the WCAG has been up to date two occasions since its preliminary launch in 2008 and can possible be up to date once more as new applied sciences emerge. Additionally, plugins aren’t sufficient to adjust to the ADA.

But that doesn’t imply they’re not a useful place to begin!

Some plugins incorporate widgets that give customers the choice to change visible features on webpages, reminiscent of fonts, spacing, colours, distinction, and alignment — all of which might help visually challenged people learn web site content material.

That stated, these plugins merely can’t cowl every part your eCommerce website wants to be really accessible. To obtain ADA compliance, you’ll additionally want to help keyboard navigation, optimize for display readers, appropriately tag photographs, and embrace kind labels.

We extremely advocate investing in a handbook, human-led accessibility audit. This will present probably the most complete overview of your present accessibility standing (and reveal errors widespread plugins gained’t catch).

Auditing may be tough, particularly for web sites which have lots of of pages of content material. Fortunately, you may rent an knowledgeable to do all of it for you. 

Consider the next accessibility audit testing companies to get began:

2. Forgetting to use alt textual content

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Alt textual content describes a picture for display readers and seems in a picture’s place if it doesn’t load. Therefore, it’s critically essential for serving to individuals with visible impairments perceive what’s in your website. 

Imagine you’re making an attempt to learn an article on-line, however all of the phrases have been changed with random letters like “ahsdadsda121672.jpg,” so you may’t make out what it says. That’s what occurs when somebody who’s visually impaired visits your website with out correct alt textual content.

Alt textual content additionally helps search engines like google perceive precisely what every picture in your website represents. If you don’t embrace alt textual content for all of your photographs, search engines like google might not be in a position to index them appropriately, which might harm your website positioning efforts.

When you run an eCommerce web site, you will have a lot of photographs — product photographs, promotional shows, and extra. This means alt textual content must be the very best precedence in your internet builders.

You can use certain plugins to establish any present (and lacking) alt textual content in your website. Then, use the next sources to add alt textual content the place needed utilizing correct finest practices:

3. Choosing irrelevant anchor textual content

Anchor textual content refers to the textual content proven as a clickable hyperlink on a webpage or in an internet doc. It’s the copy that tells display readers and search engines like google what the vacation spot web page is about, in order that when somebody clicks in your hyperlink, they land on a web page that’s related to them. 

Many web sites, nevertheless, are unaware of how anchor textual content can have an effect on their customers. Instead, they ceaselessly hyperlink to pages utilizing “click here” as their anchor textual content — which may be extremely complicated for these utilizing screenreaders.

With no particular context for anchor copy, customers are left to marvel the place precisely a hyperlink goes to ship them.

Fortunately, by utilizing related anchor textual content, you may create a extra constructive person expertise in your eCommerce website and enhance your website positioning efforts.

Let’s take this weblog publish for example. If we wish to direct readers to extra eCommerce accessibility errors from an exterior useful resource, we’ll use that anchor textual content: “eCommerce accessibility mistakes.”

In distinction, generic wording (reminiscent of “click here”) will make it more durable for our readers (and Google’s search bots) to perceive the aim of the hyperlink.

Be particular together with your anchor textual content, and your clients will thanks for it.

4. Using illogical web page construction

A well-structured eCommerce website is one which follows the pure order of issues. We’re not speaking about your website structure right here; we’re referring to the construction of every particular person webpage. 

To be sure your pages are accessible and straightforward to learn, you need to use headings. When used correctly, these present construction and context for the content material you’ve included on every web page.

Heading tags (H1, H2, and so forth.) assist set up your webpage content material right into a logical hierarchy. The first and most vital of those is H1, which serves because the web page title. 

From there, you should utilize H2 (and subheadings like H3, H4, and so forth.) to part out your web page content material. However, your headings should at all times observe a logical order; you can not soar from an H2 to an H5 with out complicated screenreaders (and customers).

An online developer might help you establish any inconsistencies in your present headings and subheadings. You also needs to create outlines for any future content material with these headings in place, so you may guarantee any new internet pages are logically organized.

5. Omitting tab navigability

Most internet customers navigate web sites utilizing a pc mouse. But, for others, that is unattainable.

People who’re blind or who’ve low imaginative and prescient might not be in a position to see a mouse in any respect. Similarly, these with motor impairments could also be unable to use a mouse due to their bodily limitations.

Instead, these people will use their keyboard’s “tab” button to navigate the online.

If your eCommerce website doesn’t embrace tab-navigable hyperlinks to assist your clients transfer round your website, these clients gained’t have the opportunity to browse, choose merchandise, or full their purchases on-line.

To guarantee a keyboard-accessible web site, you’ll want to work together with your internet developer to:

  • Implement seen keyboard focus
  • Correct tab order
  • Eliminate keyboard traps
Keyboard focus

Keyboard focus permits the person to see the place they’re in relation to the web page’s construction. Website components with this focus may be triggered or modified with the keyboard. 


Most internet browsers robotically present a spotlight indicator that exhibits a border across the merchandise. However, your developer also needs to implement and modify this function in your web site to make it extra apparent.

Tab order

Tab order is the order through which a person can navigate by gadgets by hitting the tab key. 

Proper tab order must be intuitive and match the webpage’s construction, following the best way a human would naturally browse the web site — left to proper, high to backside.

Eliminating keyboard traps

A keyboard entice happens when a person is unable to get away from an interactive ingredient on a web site by utilizing simply the keyboard. 

Elements like dialogue packing containers or calendar widgets typically include keyboard traps the place customers are unable to shut them after hitting “tab” or “ESC.”

6. Using improper shade distinction

Color distinction is a crucial facet of on-line accessibility and helps your clients higher view your web site content material.

While sure shade combos may be aesthetically pleasing, they’ll additionally make it tough for anybody with visible impairments to browse your web site. People with low imaginative and prescient could have a tough time distinguishing sure colours or perceiving variations between shades of shade. 

This is the place shade distinction is available in.

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Contrast is the distinction between two colours by way of their brightness or “luminance.” WCAG 2.0 mandates a minimum of a 4.5:1 ratio between foreground and background colours/photographs and a 3:1 distinction ratio for big textual content. (Large textual content is outlined as something better than 14-point [8.66 px] and daring, or 18-point [24 px].)

Several on-line instruments might help consider shade distinction in your website:

  • WebAIM Color Contrast Checker can verify in case your foreground and background shade mixture will go or fail by inputting colours in RGB hexadecimal format. 
  • Color Contrast Analyzer permits you to analyze a webpage or elements of it towards the WCAG requirements for distinction ratios.

eCommerce accessibility: A journey, not a vacation spot

Focusing on correct eCommerce accessibility from the very starting can prevent a variety of bother down the road. Retrofitting an present design to be accessible, nevertheless, may be a lot more durable.

If drastic modifications can’t be made to your website construction or design, begin by specializing in crucial pages of your web site — your homepage, product pages, procuring cart web page, and checkout web page.

And do not forget that ultimately, accessibility isn’t a vacation spot you attain and by no means contemplate once more. Instead, it’s a journey of fixed enchancment. 

Plugins would be the place the place you begin, however we extremely advocate saving for and investing in a complete audit to be sure your website is accessible as potential. After all, Americans with disabilities symbolize $480 billion in collective shopping for energy — they usually deserve to really feel as dwelling in your eCommerce website as every other shopper. 

Until then, observe the guidelines on this information to handle the lowest-hanging accessibility fruit in your website, and create a strategic roadmap for the months and years to come.

Guest Author: Entrepreneur and digital marketer Mike Belasco has been the founder and CEO of eCommerce digital marketing agency Inflow since 2007. His background as an internet developer and website positioning knowledgeable constructed an company that has labored with main manufacturers like Amazon, Overstock.com, Dish Network, and lots of extra. Today, Mike leads a crew of greater than 25 PPC, website positioning, and conversion optimization specialists as a boutique, absolutely distant eCommerce advertising and marketing company.

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